We strive for 100% satisfaction. If you are not completely satisfied with your order, simply contact our customer service representatives and we will make sure your problem is corrected with prompt and courteous customer service. If you would like to return an item that you purchased with us, please call The Simple Stores immediately at (866)-848-2882 and speak with one of our customer service representatives to get started. Items that have been assembeled are not eligible for return under any circumstances.
Standard Return Policy: We offer a 30 day* return policy. If you are not completely satisfied with your order, you may return it within 30 days of the ship date for a refund or exchange.
Refunds for returned items are for the entire purchase price of the items, including tax, less:

1. Our original shipping charges**
2. A 10% restocking fee***

Customers are responsible for all return shipping charges and for coordinating return shipping.
* Lovan Products have a 10 day return policy
*** AVTEQ Products have a 20% Restocking Fee
*** Prepac Products have a 30% Restocking Fee
** Although we offer free shipping on many of our products, please be aware that any shipping costs we incurred shipping your order will be deducted from your refund.

Simple Return™ Policy: If you added Simple Return™ to your order during checkout, the following benefits apply to our Standard Return Policy:

1. You receive a full refund of your entire purchase price, including tax.
2. No restocking fees or any other fees!
3. The Simple Stores will coordinate and pay for return shipping.
4. Your return period is doubled from 30 days to a full 60 days.

Please Note: The cost for Simple Return™ will not be refunded in the event of a return. Ground shipping is free, expedited shipping charges are not refundable.
At this time Simple Return™ is not offered with Google Checkout or PayPal Express.

1. If you would like to return an item that you purchased with us, please call The Simple Stores immediately at (866)-848-2882 and speak with one of our customer service representatives to get started.
2. Please CAREFULLY pack the item being returned in the original packaging and packing carton. The item must be packed in the box(es) that it came in the same way you received it. Items that are assembled, modified, or arrive damaged may not be eligible for refund under any policy.
3. Once you have received a correspondence from us providing return instructions and a Return Authorization number, you will have 15 days to return the item to the address we provide to you. You may use any carrier you wish (we recommend FedEx, UPS, or Insured Parcel Post). We suggest getting both shipping insurance and a tracking number for your shipment. Without them, if the returned item is lost or damaged in shipping, we may not be able to refund your purchase. We are NOT responsible for returned items that are damaged or lost. PLEASE NOTE: If you have purchased Simple Return, The Simple Stores will arrange for pickup of the item.
4. Once we have received confirmation that the item has been properly received and inspected, we will process your refund. Please keep in mind banks vary in the time they take to issue and display a credit. Please follow the return instructions carefully and precisely. If you have any questions regarding your return, please contact us immediately.

Please be sure to check every package from us as soon as you receive it. VERY IMPORTANT: If the package is only slightly damaged but the item seems to be intact, please write “Package Damaged” when you sign for the delivery. If the package has significant damage, please refuse delivery of the item and we will send you a replacement immediately at no cost to you.

If you accept the package, please check that the items you receive are the correct items you ordered and that there is neither shipping damage nor manufacturer defects. Please contact us right away to report any damage. Speedy reporting matters as most carriers only permit freight claims to be filed within 48 hours of delivery. If you receive a damaged or defective item, please contact The Simple Stores immediately at (866) 848-2882. We will do our best to ship any replacement parts or items as soon as possible. If a product has been damaged or is defective, we may need to pick up and inspect the item, so please do not discard it until we have said to do so. We will ship the replacements at no expense to you. However, if the product is not defective or damaged, please review our returns policy if you do not wish to keep the item.